Why can't I claim a deal again?
Each deal has a claim limit per player, and some have a total limit for everyone. Once a limit is reached, the deal shows as claimed or disappears.
Applies to every Deku gameUpdated September 15, 2026
Every deal card shows your claims so far against the maximum, for example Claims: 1/1. When you reach the maximum, the card is marked Claimed.
Other reasons a deal did not apply
- The amount did not match. Deals need the exact deposit amount shown.
- The deal ended. The window closed before your deposit went through.
- It sold out. Some deals have a limit across all players.
In each of these cases your deposit still goes through, and you get the standard deposit bonus for that amount instead.
Think a deal should have applied? Email support@deku.net with the deal name, the amount and the time of your deposit.
See section 5.4 of our Promotional Terms.
Still need help?
Email us from the address on your Deku account and we will get back to you.