What should I do about a missing deposit or another payment problem?
Email us before you contact your bank. Tell us the date, amount and payment method, and we will track it down.
Charged, but no money in your balance?
Card and PayPal deposits normally show up right away. If yours did not, first check Wallet, then Transaction History. If it is not there, email support@deku.net with:
- The date and time of the payment
- The amount
- The payment method, for example the last four digits of the card
- A screenshot of the charge, if you have one
We check with our payment provider and credit your balance if the payment went through. Formal payment disputes can also go to disputes@deku.net.
Please talk to us before a chargeback
A chargeback with your bank or PayPal can put your account on hold while it is investigated. Reaching us first is faster and keeps your account in good standing.
Never email your full card number, bank account number or password.
See section 4.2 of our Dispute Resolution Policy and section 7.5 of our Terms of Service.
Still need help?
Email us from the address on your Deku account and we will get back to you.