How does Deku keep play fair, and how do I report a cheater?
We watch for unusual play, and a person reviews every flag before any action is taken. If you suspect someone, dispute the match within 48 hours or email support.
What we look for
Our systems watch for signs of cheating, such as play that is faster or more precise than a person could manage, scores far outside the normal range, and tampered or suspicious devices and connections.
What happens when something is flagged
A flag starts a review. No action is taken on an automated flag alone. If a person confirms a problem, outcomes can include a warning, a suspension, account closure, forfeited prizes or a voided tournament.
Not allowed
- Bots, scripts, solvers or other outside help
- Playing on someone else's account, or having someone play on yours
- More than one account
- Working together with other players
- Hiding your location
The full list is in our Acceptable Use Policy.
Report a player
- About a specific match: use Dispute a Match within 48 hours. See How do I dispute a match result?
- Anything else: email support@deku.net with the player's display name, the game and when it happened.
If action was taken on your account
You can appeal to fairplay@deku.net within 14 days. See section 10 of our Terms of Service.
Still need help?
Email us from the address on your Deku account and we will get back to you.